Terms & Conditions
Thank you for choosing Kashrid for your culinary delights!
We're delighted to bring our homemade goodness straight to your doorstep.
Last updated: 2 October 2026
1. Delivery Zones
We currently offer delivery within a Delhi/NCR radius from our kitchen. To check if we deliver to your location, please enter your address at checkout.
2. Order Placement
Orders can be placed through our designated online platform or via phone during the specified operating hours. All orders are subject to availability.
3. Menu and Pricing
The menu and pricing are subject to change without prior notice. Prices include applicable taxes.
4. Payment
Unless Kashrid expressly offers Pay After Delivery for a phone order, full payment must be completed through the payment method provided before the order is confirmed. The final payable amount, including applicable taxes, packaging, delivery, discounts, and other disclosed charges, is shown or communicated before confirmation.
5. Trial Pay After Delivery
Kashrid may offer selected phone-order customers a limited Trial Pay After Delivery arrangement. “Trial” describes the payment timing only; it is not a free sample, discount, or waiver of the order amount.
Trial eligibility is not automatic for every first order and is not a customer entitlement. It is approved order by order using verifiable order and delivery details. If it is not expressly offered, the standard advance-payment process applies.
The complete confirmed amount remains payable. After dispatch, payment may be collected as cash or through the official business UPI QR sent by Kashrid. Customers should verify the beneficiary name before paying and should not pay a personal or substituted QR received from an unknown contact.
A UPI screenshot or “payment sent” message does not by itself confirm receipt. Payment is complete only after Kashrid verifies the credit and records the order as paid. Non-payment may make the customer ineligible for future Pay After Delivery orders, while the outstanding amount remains payable.
6. Delivery
We aim to deliver orders within the specified time frame; however, unforeseen circumstances may cause delays. Delivery charges may apply based on the delivery location.
7. Cancellation and Refunds
Since this is a food item, there is no cancellation, return, and refund policy. However, if you do not receive what you ordered, please get in touch with us. Share a screenshot, and we will replace your order within 30-90 minutes.
8. Allergies and Dietary Preferences
Customers are responsible for informing us of any allergies or specific dietary preferences at the time of placing the order. While we take precautions, we cannot guarantee the absence of allergens in our dishes.
9. Customer Information
The information provided by customers, including delivery addresses and contact details, must be accurate and up to date. We are not responsible for any issues arising from incorrect information provided by the customer.
10. Complaints and Feedback
We welcome feedback and will address any complaints promptly and professionally. Please contact our customer service team for assistance.
11. Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our control, such as natural disasters, strikes, or government regulations.
12. Modification of Terms
These terms and conditions are subject to change without prior notice. Customers are encouraged to review them periodically.
13. Legal Jurisdiction
Any disputes arising from these terms and conditions shall be subject to the laws of Delhi/NCR and resolved in its courts.
By placing an order with Kashrid, you agree to abide by these terms and conditions. Thank you for choosing us!